Shipping and Returns Policy

We get it—things don’t always go to plan. While we take pride in carefully packing and dispatching your order, we know there may be times when you’re not entirely happy. If that happens, we’re here to help—just get in touch within 14 days of receiving your item, and we’ll guide you through the right return process.

We strongly recommend reviewing our Quality Assurance and Mint on Card Policy for more guidance on what qualifies for return, especially if you’re an in-box or condition-sensitive collector.

Unwanted Items (In-Stock Purchases Only)

Changed your mind or ordered by mistake? No worries. We offer a 14-day money-back guarantee on unwanted in-stock items—provided they are unused, unopened, and returned in the same condition they were sent. Return postage is the customer’s responsibility. Please note, shipping costs are non-refundable.

For pre-orders, please refer to our Pre-Orders & Deposits policy.

Not What You Expected?

If your item doesn’t quite meet your expectations—perhaps due to paintwork, packaging, or other collector-specific concerns—we can accept returns on unopened items that are in the same condition as received. We ask that customers cover the return postage. Where possible, we’ll offer a replacement, or store credit if a replacement isn’t available.

Damaged or Defective Items

If something arrives damaged (excluding packaging) or defective, we’ll sort it. Let us know within 14 days, and we’ll offer a replacement or store credit. We may ask for clear photos to help us report issues to the manufacturer or courier.

Returned items must include all original parts and be sent back before we can process a resolution.

Items Not Eligible for Return

We’re collectors too—so we get how important condition and detail are. But certain things don’t qualify as defects and can only be returned as unwanted items (if unopened):

• Packaging condition (unless you’ve arranged special delivery instructions or extra cover beforehand)
• Paint application or finish variation
• Minor articulation issues (looseness, stiffness, noise, etc.)

Once opened, these items are not eligible for return. For issues post-unboxing, we recommend contacting the manufacturer directly.

Comics

Comics, periodicals, and magazines are not eligible for return or cancellation under Consumer Protection regulations. Exceptions are rare and only considered if:

The comic remains unopened in its mailer or bag/board
You contact us within 48 hours of receipt

If approved, we’ll offer store credit only (excluding postage), and the return must be at your cost.

Pre-Orders & Deposits

Pre-orders allow you to secure upcoming or limited-release items in advance. To reserve these products, we require a non-refundable 20% deposit at the time of purchase.

If the remaining balance is not paid or the order is cancelled by the customer before dispatch, this 20% deposit will be forfeited. This applies to both full and partial cancellations.

We understand that circumstances change, so if you need to adjust a pre-order, please contact us as early as possible. We’ll always do our best to work with you—but pre-orders are firm commitments, and this policy ensures fairness for all collectors and our limited stock.

International Returns

Customers outside the UK are responsible for all return shipping and customs fees. If we’re charged duties or fees on returned items, these will be deducted from your refund or store credit.

We are not liable for lost or damaged return items, so we recommend secure, tracked shipping. If the return arrives in a different condition than sent, a partial refund (10–50%) may apply depending on the circumstances.

Unfortunately, we cannot accept international returns of comic books.

If the error was ours (e.g. wrong item sent), we’ll cover reasonable return shipping and offer store credit or replacement.

Refunds

• Refunds are issued to your original payment method where possible. Otherwise, store credit will be offered.
• We cannot refund orders older than 180 days.
• We don’t offer partial refunds for items retained by the customer.
• Refunds or credits are processed once returned items are received and inspected.
• Please contact us before returning any item—unauthorised returns may be delayed or incur additional costs.
• Refunds typically appear within 3–5 business days, but may take up to 30 depending on your provider.
• Store credit is available immediately once approved.

Want to get started with a return or have questions? Just reach out—we’re here to help.